Training Courses and Workshops in Effective Communication and Conflict Resolution
Are you involved in a destructive conflict or other difficult situation... • At work with a colleague or client? • With your children - are you finding it difficult to ‘connect’ with them? • With your partner - is there a 'distance' developing between you? • With a friend - are you getting on each other’s nerves over something, have you had a major fallout? • With your neighbour - are you annoying the hell out of each other and you have a very ‘dim view’ of them?
Join others in similar situations and with similar concerns to you at our Workshops. They are designed to help you develop your communication skills and conflict resolution skills so that you can create effective ways of responding which: a)Support you and.... b)Maximise the chances of resolving a difficult situation.
If a conflict continues unresolved or has escalated this will be because the responses have become destructive.
Hillingdon Community Mediation has over 9 years of experience in supporting people in destructive conflict. The lessons learned from our involvement in these situations informs our training and the Workshops described on this page.
These workshops will help you to feel more able to deal with conflict when it arises, even to welcome it as an opportunity to learn and grow and move forward from situations that have stagnated or become a continuous source of stress.
Payment for any workshop must be received at least 1 week in advance of the date of the workshop in order to secure a place at the workshop.
The following workshops are available from Hillingdon Community Mediation: Workshop 1: Learning from difficult relationships - Choose from: At this workshop you will learn the Principles that can guide you in communicating effectively and constructively and which support the resolution of conflict.
Learning from our experience of conflict through reference to these Principles helps us to understand:
You may not actually be in a destructive conflict situation, but may be interested in developing your communication skills in ways that are constructive responses to conflict situations and which maintain connection with others, irrespective of their approach to communication.
Awareness of the Principles of Effective Communication and the underlying thinking behind conflict resolution practice, together with the application of these to the communication skills we will be looking at in this workshop leads to greater rapport and connection between us. In this workshop you will: • Learn to recognise how our simple day to day interactions can cause a distancing between ourselves and others when we do not take the Principles into consideration. • Learn how easy it is to become aware of these Principles. • Experience the challenge of applying the Principles to simple interactions through the communication skills developed on this course. For more information about the Principles of Effective Communication and Conflict Resolution and the thinking that will underlie the workshops, visit the Communication and Conflict website.
Workshop 3: Learning to Grow through Conflict -
This workshop will look at the three different ways in which conflict is approached and why two of the approaches never lead to resolution.
By learning to identify which category our behaviours fall into we can see when we are approaching conflict in a way that can lead to growth and when we are approaching it in a way that will never achieve this and is, instead, likely to lead to stagnation in our lives and even escalation of the negative consequences of our unresolved conflict.
The workshop will enable you to stand back from disagreements, disputes, complaints and criticism and then to make a considered response that supports you and promotes the resolution of the situation instead of simply 'reacting' to it. This workshop will be of interest if you feel overwhelmed by conflict or would like to be able to feel more accepting of the inevitability of conflict, so that it can then be recognised as an opportunity for learning and growth.
The workshop can help you to feel more confident, reassured and comfortable in conflict situations rather than fearful or aggressive or whichever other difficult emotion arises for you in such situations.
Where are the Workshops being held?
St Andrew's Church Centre, Mount Park Road, Ealing, London, W5 2RS (click on post code for map of venue)
St Andrew's Church Centre is very close to Ealing Broadway station which is accessible from London Paddington Station by overland train and is also on the District and Central Underground lines. Various buses also stop close by.
How much do the Workshops cost?
Bring a Friend - if you and a friend book all 3 courses in advance the second person is charged half price! That is £180 + VAT for both of you to attend. You can book any workshops and decide to take them within 1 year, so you don't have to 'fix' the dates right from the start - but you must do Workshop 1 first. Sorry but the discounts do not apply if you don't book the courses together via payment in advance. We are happy to arrange payment via instalments as long as it is in advance of the workshops to be attended.
How to pay... Sorry - we are not presently taking bookings for these workshops. If you are still interested in attending one, please fill in the register below and we will contact you to discuss our latest offers. Payment can be by cheque or by Paypal (see below) Please send payment by cheque - made payable to Workshops
Payment for any workshop must be received at least 1 week in advance of the date of the workshop in order to secure a place at the workshop. Please telephone Alan on 01895 447700 to discuss any aspect of the workshops. An invoice can be provided if needed.
If you withdraw from a booking over 1 week before the date of the workshop, a 25% charge will be deducted from any refund.
What other training is there? You may want to go on to do our 3 day course on Supporting others in Resolving Conflict: Managing conflict in our own environment. This is a course that teaches you basic Conflict Resolution and Conflict Management skills. It will be of use in any situations in which you find yourself where you may not be directly in dispute with someone else but you may be aware of, or even affected by, a dispute between others and want to assist them in resolving it. This may be a personal situation or a professional situation.
The 3 days will give you plenty of opportunity to review the situation, learn from others’ situations and explore the skills and practices used by mediators to support people in resolving their disputes.
Please contact Alan if you are interested in other types of training from Hillingdon Community Mediation.
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Workshop 1 is the foundation workshop that has to be attended before attendance at Workshops 2 or 3.
It is important that participants have spent some time understanding the 
Workshop 2: Effective Communication Skills -
What are the Workshops like?
All the workshops are experiential, drawing upon the experiences of those in the group via small group work, pair work, whole group discussions and activities. These are all designed to promote effective communication and to understand how this assists in the creative resolution of conflict.
