Testimonials

 (My neighbour) said 'Hello' - I was so pleased. She took a risk really. I might have told her to sod off. So that was really nice. And the problem with the fence and the kids shouting has improved.

Referred party who called in after both she and her neighbour had a visit from our mediators.

Mediation – benefits to staff as well as customers.

‘Hillingdon Homes fully recognise the benefits of mediation in its approach to responding to a range of nuisance and neighbour related disputes such as noise and parking problems. Mediation is recognised as having a key role in responding to many situations where lifestyle differences are at the heart of the problem. Our staff will advocate the use and benefits of mediation at the point of incident reporting and explain to customers that in the majority of cases, mediation is the only real option available to them which has the potential to reach a sustainable solution.

Apart from the benefits of mediation to our customers it is also clear that Hillingdon Community Mediation presents clear benefits to our staff. During last year for example all staff in our Anti-Social Behaviour Team who had referred a dispute into the service reported a reduction in time spent dealing with the case and 86% reported reduced levels of contact with the parties. Within our Community Housing Teams 60% of staff reported a reduction in time spent dealing with the referred dispute and 40% reported reduced levels of contact with the parties.

Not only is mediation the appropriate response to low level nuisance and lifestyle differences but referral at the point of incident report is clearly an effective use of Housing Officer time’.

Rod Smith

Head of Estate Management

Hillingdon Homes Ltd.

May 2008

It was fantastic to meet your team - they came across as people who really 'live and breathe' conflict resolution, mediation, peace work and it's always a pleasure to hear that passion. The work you do sounds fantastic !

 

Rob Deeks - Aik Saath

July 2008

 

 

Becoming a mediator has changed the way I work. It makes me think hard about the kind of questions I ask in all situations and why I am asking them. This discipline is going to be very useful in the forthcoming task of getting to know the staff in my new organisation. In the new post I will be the link between the UK Trustees and the HQ in France, and balancing these potentially different points of view could be a challenging task, but my training in mediation makes me feel more confident about my ability to do it.

 

Steph Stuart - Experienced Mediator for Hillingdon Community Mediation on moving to her new job as Director of the UK section of the French Charity, Handicap International in March 2008.